PART III: BRINGING INTERNATIONAL STANDARDS TO BEAR – KEY ORGANIZATIONAL AND OPERATIONAL ISSUES 1 Independence 2 Integrity 3 Moral standing 4 Accountability and transparency 5 Confidentiality/data protection issues 6 Efficiency 7 Language use 8 Management of relationships with analogous domestic bodies 9 Bringing international standards to bear 10 Training 11 Dissemination of legal standards 12 Cooperation with similar institutions in other jurisdictions, and international agencies and institutions PART IV: RESOURCES Selected literature on ombudsman institutions Selected texts on the scope and content of minority rights Selected relevant institutions and websites Selected relevant legislation and international documents on minority rights and ombudsman institutions European Commission against Racism and Intolerance (ECRI) General Policy Recommendation No. 2: Specialised bodies Principles relating to the Status and Functioning of National Institutions for Protection and Promotion of Human Rights (“Paris Principles”) Contributors The European Centre for Minority Issues 4 51 52 56 56 57 60 61 62 63 64 65 66 67 69 70 75 76 78 80 84 89 91