The ombudsman must ensure access to the institution in terms of information (website, language, telephone etc.) and also geographical/physical access. Finally, in the age of the Internet, it is important that the institution develop a decent interactive website, where all of the information described above is available, with links to governmental bodies, institutions such as National Human Rights Commissions having similar remits to that of the minority ombudsman institution, relevant international organizations, and relevant NGOs. The website should be available in the languages of minorities, as well as in the official state language(s). Given all of these tasks, it is advisable that the institution has at least one full-time public relations officer. A final aspect of transparency is the accessibility of the minority ombudsman institution to the communities it serves in terms of geographic location and for persons with disabilities. While the head office of such an institution will normally be located in the national capital, the institution should have offices in the various regions in which minority populations may live. This is particularly important in large countries, or where significant concentrations of minorities live in areas which are remote from the capital and therefore from the head office of the institution. Where regional offices have been established, it is important that the division of labour and responsibility is clearly set out to ensure that appropriate and timely information flows between the various sub-offices. The question of regional offices is also important in ensuring that the institution is representative. Similarly, the office should not be situated within or too close to government buildings as this may create an image of non-independence and make people hesitant to approach the office. PART III “Specialized bodies should be easily accessible to those whose rights they are intended to protect. Specialized bodies should consider, where appropriate, setting up local offices in order to increase their accessibility and to improve the effectiveness of their education and training functions.” ECRI General Policy Recommendation No. 2, Principle 6. For example, the Office of the Public Defender of Georgia has regional representations outside of Tbilisi, as does the Office of the Ombudsperson in Kosovo. Regional offices of the Ombudsman are also to become operational in Macedonia. 59