A/HRC/26/49 Internet service providers, social media platforms and online moderators should also undertake training and education initiatives to address racism online. Greater understanding of the social experience of users is essential to develop technology that supports rather than marginalizes vulnerable users. Ci vil society and marginalized communities need support to build strong movements to counter racism and intolerance online. Community ownership of infrastructure, training in network and content management, and alternative software use, including free and open software, can help to bridge existing gaps in knowledge and access. 73. The Special Rapporteur considers it important to continue examining the correlation between manifestations of racism on the Internet and social media and the number of hate crimes and cyberbullying committed. Given the lack of adequate data on this issue, he recommends that States and national human rights institutions increase their efforts to identify, investigate and register such crimes. 74. Lastly, given the rapid development of the Internet and the ever-changing nature of the trends observed, such as in social media networks, the Special Rapporteur would like to remain informed and follow-up regularly on the different dimensions of the problems of racism and the Internet and social media in the future. 19