A/HRC/28/64 112. The Special Rapporteur encourages the establishment of national, independent regulatory bodies, including representatives of minorities, with powers to monitor hate speech in the media, receive reports from the public in relation to hate speech, receive and support complaints, and make recommendations. 113. While recognizing the technical and operational difficulties in combating online hate speech, the Special Rapporteur encourages States to take specific measures, including specialized training of law enforcement bodies and prosecutors, to address hate crimes and incitement to hatred on the Internet, and to exchange information and best practices at the international level. 114. Internet service providers (ISPs) should establish detailed terms of service, guidelines and notice-and-takedown procedures regarding hate speech and incitement, in line with national legislation and international standards, and ensure transparent implementation of those polices. The Special Rapporteur encourages ISPs to collaborate with government and civil society organizations to combat hate speech, including providing adequate channels for the reporting of illegal hateful content posted on their services. 115. Education to promote intercultural understanding, mutual respect and tolerance among population groups is essential to eliminating stereotypes and prejudices against minority communities. Human rights education should be an important part of school curricula, which should also include the history, culture and traditions of minority groups as well as their important contribution to enriching our societies. 116. Media literacy is essential to providing youth and adults with adequate tools and resources to develop critical thinking in order to question the accuracy, bias and impact of the information provided by the media. The Special Rapporteur recommends that States include key functions of media literacy in school curricula at all stages with special focus on the online environment. 117. The Special Rapporteur welcomes the commendable work of civil society in conducting public-awareness campaigns to combat hate speech, including on the Internet. She encourages States to work collaboratively with and support those organizations and projects, including providing financial support. 22