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A communication should not use language deemed to be abusive or insulting. In addition,
it should not refer to a case that appears to reveal a consistent pattern of gross and reliably
attested violations of human rights already being dealt with by a special procedure, treaty body
or other United Nations or similar regional complaints procedure in the field of human rights.
Furthermore, the complaint should not be manifestly politically motivated and its object should
be consistent with the Charter of the United Nations, the Universal Declaration of Human Rights
and other applicable instruments in the field of human rights law. It must not be exclusively based
on reports disseminated by mass media.
Stage 1: Initial screening
The OHCHR Secretariat together with the Chair of the Working Group on Communications
screens all communications as they arrive, on the basis of admissibility criteria, and discards
those found to be “manifestly ill founded” or anonymous. If a communication is not screened
out, the author receives a written acknowledgement and the communication is sent to the State
concerned for reply.
Stage 2: Working Group on Communications
The Working Group on Communications is made up of appointed members of the Human Rights
Council Advisory Committee and is mandated to meet at least twice a year for five days each
session. It examines complaints which have passed the initial screening stage and any replies
received from States, with a view to bringing to the attention of the Working Group on Situations
any particular situation that appears to reveal a consistent pattern of gross and reliably attested
violations of human rights and fundamental freedoms.
Stage 3: Working Group on Situations
The Working Group on Situations is composed of five members of the Human Rights Council,
who serve in their personal capacity, and is mandated to meet at least twice a year, for five days
each session, to consider situations referred to it. It produces a report for the Council on consistent
patterns of gross and reliably attested violations and makes specific recommendations on action
to be taken. Alternatively, it may decide to keep a situation under review or to dismiss a case.
Stage 4: Human Rights Council
The Council considers situations brought to its attention by the Working Group on Situations in
closed plenary meetings as frequently as necessary, but at least once a year. The report of the
Working Group on Situations is examined in a confidential manner, unless the Council decides
otherwise. Based on its consideration of a situation, the Council may take any of the following
actions, usually in the form of a resolution or decision:
• To discontinue considering the situation when further consideration/action is not warranted;
• To keep the situation under review and request the State concerned to provide further
information within a reasonable period of time;
• To keep the situation under review and appoint an independent and highly qualified
expert to monitor the situation and report back to the Council;
• To discontinue reviewing the matter under the confidential complaint procedure in order
to take up public consideration of the same;
• To recommend to OHCHR to provide technical cooperation, capacity-building assistance
or advisory services to the State concerned.
The authors of communications and the States concerned are informed of the proceedings at all
key stages of the complaint procedure.