A/78/180 health insurance, pensions and disability, family and child benefits), as well as effective recourses and remedies; (b) Implement “firewalls” between public services and immigration authorities to ensure that all migrants are not discouraged from gaining access to education, adequate housing, cultural services and health care, including comprehensive sexual health and reproductive health services and other basic entitlements such as food allowances, without discrimination and fear of detection, detention and deportation; (c) Enhance the oversight and monitoring of recruitment agencies, brokers, employers and other intermediaries, by putting in place a holistic and comprehensive recruitment policy that is subject to rigorous human rights and law due diligence; developing fully robust, transparent and publicly accountable licensing systems for recruitment companies; ensuring that restrictive measures are in place to prevent the re-registration of unscrupulous agencies which had had their licences revoked; regulating irregular agents and sanctioning of unlicensed agencies; developing a rating scheme and blacklist in order to assess the conduct of recruitment agencies; establishing confidential tip-lines for migrant workers to report unsafe work; as well as effectively banning all types of recruitment fees paid by migrants; (d) Create a strong and effective labour inspection system, with regular unannounced inspections in all worksites and ensuring there a sufficient number of labour inspectors, who are well trained and are able to monitor and enforce human rights and labour standards. Labour inspectors should be able to interview migrant workers directly, review their contracts, make sure they are allowed to keep their passports, are paid on time and issued identification documents in full. Labour inspectors should be accompanied by interpreters in languages understood by migrant workers; (e) Take all measures necessary to prevent, investigate, prosecute and sanction human rights violations and abuse against migrant workers, whether perpetrated by public officials or private individuals; (f) Ensure that all migrant workers have equal access to justice, complaint mechanisms and remedies to empower workers to file cases with labour courts and fight discrimination in employment – including in relation to recruitment; sponsorship; residence permits; contracts; working and living conditions; wage protection and other labour disputes – without fear of reprisals and timely processing. Access to interpreters and legal aid should be guaranteed, and consideration should be given to language barriers, transportation, work schedules and lack of access to information about rights and services by migrant workers, to ensure equal treatment on the same basis as nationals and citizens of destination countries; (g) Ensure that migrant workers have written contracts of employment in a language that they understand, stating their specific duties and parameters of work; remuneration, benefits and deductions; job description; location, days of rest and hours of work; housing conditions (where applicable); transportation; effective recourse and remedies; and gender-responsive facilities. Model and standardized contracts for migrant workers within different sectors and varying skill levels should be adopted for this purpose. States must prohibit and sanction practices of contract substitution, retaining documentation and forced seclusion or locking in homes of migrant workers, in particular domestic workers; (h) Abolish the kafala system and employer-tied workplace programmes and instead replace it with a regulated open labour market, where the rights and 20/21 23-13823