A/67/293 institutions. Some may have negative experiences of interactions with institutions which may not have met their expectations or addressed their concerns. Institutions should establish channels and processes of communication and consultation with minorities and build trust with minority communities. Efforts to raise awareness of the institution and services should target minorities and include advertising in and through minority media and in minority localities. Publications, information and services should be available in minority languages, including through dedicated websites. 49. Minority issues frequently exist in local or regional contexts. Local or sub-offices of human rights bodies can develop strong knowledge of localized minority rights issues, monitor evolving situations and build relationships with communities and authorities, and they are well placed to respond effectively to minority issues. Minority communities are more likely to engage with bodies in their localities, particularly those employing staff from minority communities who speak minority languages and maintain community contacts. Local offices assist in the mapping of minority communities and issues and help to ensure that local issues and concerns are reflected in regional- or national-level decision- and policymaking. Further, they can ensure that national policy and programmes reach and benefit minorities in remote regions. 50. The 2009 survey of national human rights institutions by the Office of the High Commissioner revealed that less than half of respondents described their relationship with marginalized groups as strong. In terms of online accessibility for minority groups, only 8 respondent institutions out of 61 indicated that their website was available in all minority languages. The large majority of respondents did not provide data relating to the proportion of complaints received from minorities or indigenous peoples, indicating that they did not gather disaggregated data relating to the use of services and lacked dedicated attention to such groups. Institutions should develop inclusive and participatory methodologies to ensure consultation with and participation of minorities in all relevant aspects of their work. 51. Outreach is essential to ensuring that potential beneficiaries are aware of institutions and their services. An EU-wide survey of 23,500 people from minority groups by the European Union Agency for Fundamental Rights, the Minorities and Discrimination Survey (EU-MIDIS), revealed that over one third of respondents who claimed to have been discriminated against on the grounds of their ethnicity did not know how or where to report their experiences. 22 Some 82 per cent of minority respondents who reported experiencing discrimination did not report their experience to any formal body. C. Ensuring budget and resource allocation 52. Some concerns have been expressed that the establishment of dedicated institutions for minority-related issues or particular groups can be a means of, or result in, sidelining minority issues into parallel, inferior or poorly funded bodies rather than dealing with those issues within appropriate mainstream institutions and __________________ 22 12-45950 See European Union Agency for Fundamental Rights, “EU-MIDIS at a glance: introduction to the FRA’s EU-wide discrimination survey”, p. 9, figure 4; see also EU-MIDIS, Data in Focus report No. 3 on “rights awareness and equality bodies”. See further http://fra.europa.eu/ fraWebsite/attachments/NHRI_en.pdf. 17