A/HRC/46/58 VI. Recommendations towards a safer space for minorities: positive initiatives to address online hate speech, and the role of national human rights institutions, human rights organizations, civil society and other stakeholders 75. States should encourage dialogue between stakeholders, such as civil society and representatives of minorities, including by convening forums and round tables, providing platforms for dialogue, designing human rights-based strategies to fight hate speech and supporting research activities. 76. States, international and regional organizations, and tech companies should support and facilitate the capacity-building of national human rights institutions, civil society and minorities in the necessary skills and technical expertise required to combat hate speech online. 77. States should consider strengthening their support to national human rights institutions in order to provide them with the necessary capacity, skills and resources to effectively combat hate speech in online communications. 78. Social media platforms should engage with civil society organizations in order to monitor changes in online hate and to alert platforms to new manifestations of hate. Since the nature of hate may vary with the targeted minority and the country in which the hate originates, there is a need for a large number of local partnerships. 79. Independent statutory bodies, such as national human rights institutions and equality bodies, human rights organizations, civil society and other stakeholders should build and strengthen partnerships, both with each other and with minority communities. All minority groups should be afforded equitable representation. 80. Independent statutory bodies, such as national human rights institutions and equality bodies, should expand their work to collaborate with all major Internet companies and social media platforms to tackle online hate speech against minorities with public education initiatives, in addition to the enforcement of anti-discrimination laws. 81. Independent statutory bodies, such as national human rights institutions and equality bodies, human rights organizations, civil society and other stakeholders should help to ensure safe spaces for minorities to discuss issues related to hate speech. 82. Civil society actors should undertake a broad range of activities to counter hate speech against minorities. Among others, those activities should include monitoring online hate; supporting victims of online hate; monitoring the responsiveness of platforms to reports of online hate; monitoring the response of Governments to complaints about online hate; identifying new manifestations of online hate; tracking threats and alerting relevant stakeholders, including the Government; supporting law enforcement by providing data for investigations; supporting other civil society organizations by providing specialist capacities when needed; developing platforms to promote greater coordination in monitoring hate speech; providing information and education to policymakers, platforms, educators, law enforcement, national human rights institutions and others; and supporting public education through programmes and media engagement. 83. Media institutions should promote correct, equitable representation of minorities and include information about human rights, diversity, non-discrimination and prejudice in their reporting. 84. Media institutions should provide accurate and objective information about the COVID-19 pandemic without hate speech, disinformation and stereotypes, and without unnecessarily referring to factors such as race, ethnicity, nationality, religion, language, caste and other protected characteristics. They should draw on, among others, the recommendations deployed in the United Nations guidance note on addressing and countering COVID-19-related hate speech. 10

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