A/HRC/46/58
VI. Recommendations towards a safer space for minorities:
positive initiatives to address online hate speech, and the role
of national human rights institutions, human rights
organizations, civil society and other stakeholders
75.
States should encourage dialogue between stakeholders, such as civil society and
representatives of minorities, including by convening forums and round tables,
providing platforms for dialogue, designing human rights-based strategies to fight hate
speech and supporting research activities.
76.
States, international and regional organizations, and tech companies should
support and facilitate the capacity-building of national human rights institutions, civil
society and minorities in the necessary skills and technical expertise required to combat
hate speech online.
77.
States should consider strengthening their support to national human rights
institutions in order to provide them with the necessary capacity, skills and resources
to effectively combat hate speech in online communications.
78.
Social media platforms should engage with civil society organizations in order to
monitor changes in online hate and to alert platforms to new manifestations of hate.
Since the nature of hate may vary with the targeted minority and the country in which
the hate originates, there is a need for a large number of local partnerships.
79.
Independent statutory bodies, such as national human rights institutions and
equality bodies, human rights organizations, civil society and other stakeholders should
build and strengthen partnerships, both with each other and with minority
communities. All minority groups should be afforded equitable representation.
80.
Independent statutory bodies, such as national human rights institutions and
equality bodies, should expand their work to collaborate with all major Internet
companies and social media platforms to tackle online hate speech against minorities
with public education initiatives, in addition to the enforcement of anti-discrimination
laws.
81.
Independent statutory bodies, such as national human rights institutions and
equality bodies, human rights organizations, civil society and other stakeholders should
help to ensure safe spaces for minorities to discuss issues related to hate speech.
82.
Civil society actors should undertake a broad range of activities to counter hate
speech against minorities. Among others, those activities should include monitoring
online hate; supporting victims of online hate; monitoring the responsiveness of
platforms to reports of online hate; monitoring the response of Governments to
complaints about online hate; identifying new manifestations of online hate; tracking
threats and alerting relevant stakeholders, including the Government; supporting law
enforcement by providing data for investigations; supporting other civil society
organizations by providing specialist capacities when needed; developing platforms to
promote greater coordination in monitoring hate speech; providing information and
education to policymakers, platforms, educators, law enforcement, national human
rights institutions and others; and supporting public education through programmes
and media engagement.
83.
Media institutions should promote correct, equitable representation of
minorities and include information about human rights, diversity, non-discrimination
and prejudice in their reporting.
84.
Media institutions should provide accurate and objective information about the
COVID-19 pandemic without hate speech, disinformation and stereotypes, and without
unnecessarily referring to factors such as race, ethnicity, nationality, religion, language,
caste and other protected characteristics. They should draw on, among others, the
recommendations deployed in the United Nations guidance note on addressing and
countering COVID-19-related hate speech.
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