E/CN.4/2001/83/Add.1 page 21 advice and social assistance services. The NGOs dealing with complaints should arrive at a working agreement, which would achieve effective protection of the human rights of persons who are undocumented or who are or have been victims of human trafficking or conditions of servitude. 78. With regard to conditions of detention, the Special Rapporteur found that, generally speaking, conditions of hygiene in the centres were satisfactory, except for Celebrity Inn in Toronto. However, she is concerned at the treatment received by detainees from the security guards at the centres. Without entering into personal considerations, she is concerned that the guards are trained to deal with different kinds of problems. In this respect, she sees the codes of conduct which are currently being drafted to regulate the centres as a very positive development. 79. A further concern of the Special Rapporteur is the lack of contact between detainees awaiting a decision on their case and their consular authorities. Although she found that telephone directories listing the consulates were available to detainees in the detention centres, most of the detainees interviewed were either unaware of the fact or did not understand the system, or else did not respond to the calls of the consulates when the latter manifested themselves. The Special Rapporteur believes it is a question of information, which is more up to the persons dealing directly with the detainees, since the Government has already provided guidelines to make these services available. 80. The Government should be commended for its caregivers programme, which clearly sets out the rights of persons covered by this type of programme. She believes, however, that despite the clarity of the programme, situations occur which are not covered and which leave beneficiaries in a vulnerable position with respect to employers who do not abide by the rules of the programme. The Special Rapporteur would favour a well-targeted information campaign on the rights of these workers, emphasizing that the work is decent and decently acquired and specifying the workers’ rights since, when contracts are concluded privately, the workers are in many cases kept in ignorance of their rights. 81. The Special Rapporteur is concerned about a number of shortcomings that appear in the realization of the rights of temporary agricultural workers. While encouraging the Government of Canada to continue with this type of programme, the Special Rapporteur would ask it to take the necessary steps to prevent this type of worker being abused by employers. She advocates giving more emphasis to the dignity of this type of work and making it easier for those covered by this type of programme to report any abuses to which they are subjected, by preventing employers from coercing employees as a means of forestalling such complaints. B. Recommendations 82. Taking into account all the information she was able to gather during her visit to Canada and after analysing the cases submitted to her, the Special Rapporteur wishes to make recommendations to the Government, to civil society and to the migrants themselves, as called for by the resolutions that gave rise to her mandate.