A/HRC/44/57/Add.33 3) The employee may, in accordance with the provisions of Law No. 21 of 2015, change the employer in the event that the employer is found to be abusive or there are lawsuits between him and the employer (as previously indicated). In this regard, an electronic notification system has been established for the employee to change from one employer to another on the website of the Ministry of Administrative Development, Labour and Social Affairs with a view to considering these requests and responding to inquiries according to the criteria set forth in the law where cases of abuse are to be dealt with as a matter of urgency, as well as direct legal assistance when complaints are filed. 4) The Ministry of Administrative Development, Labour and Social Affairs is exerting a continuous effort to educate domestic workers about their rights stipulated in the law through recruitment agencies, holding direct meetings with workers and work attaches in embassies, or through newspapers, television, and social media. The Ministry has also produced a video on the rights of female domestic workers and posed it on social media. Likewise, a public awareness campaign on the rights of domestic workers was launched in cooperation with the International Federation of Domestic Workers and the International Labour Organization. The Ministry intends to issue and publish two guide manuals in Arabic and English for domestic workers and their employers to instruct them on simple legal information about their rights and duties. 5) The Ministry also undertakes the follow-up of Labour and domestic workers’ recruitment offices and inspect them periodically in a suddenly-manner in order to monitor procedures for bringing in domestic workers, checking their housing conditions, ensuring that they are not exploited and preserving their rights. That is besides complaints mechanisms available for domestic workers. 6) In addition, according to the text of Article 22 of the Law regulating entry and exit of expatriates and their residency, there is an important guarantee represented in the authority entrusted to the Human Rights Department at the Ministry of Interior to change the place of work for any worker immediately and without the consent of his/her employer in the event that the latter is proven to be arbitrary in whatever manner. 7) Total complaints of domestic workers during 2018 and 2019: • The total number of complaints submitted by domestic workers (from January 2018 to December 2019) to the recruitment agencies section of the Ministry of Administrative Development, Labour and Social Affairs is (673). • The number of cases of rape of female domestic workers in 2018 reached (3) cases, and the accused have been prosecuted for such crimes. Shelter and legal, psychological and health assistance were provided to the victims. • The total number of complaints that were resolved through mediation between employers and domestic workers during the same period is (489). • The number of complaints referred to the Labour Disputes Resolution Committee is (122). 8) These data reflect the increased access of workers to complaint mechanisms. The Ministry also continues to educate workers and domestic workers to find out the laws and regulations that preserve and protect their legitimate rights in accordance with the Qatari Labour Law and labour contracts concluded through various media outlets. These procedures are in line with the recommendations of the Rapporteur No. (67) (c) and (d). 9) The new law No. (21) for the year 2015 prohibits confiscation of passports and includes criminal penalties for this practice. This law increased the penalty for confiscating passports to a fine of (25,000) twenty-five thousand riyals. Ministerial Decision No. (18) of 2014 on determining appropriate housing conditions and specifications for expatriate workers and domestic workers, also stipulates the allocation of safe places so that workers can freely access and save their documents and personal belongings, including their passports. 10) Surveys conducted in 2017 and 2018 by Qatar University's Social and Economic Research Institute (SESRI) have shown that passport confiscation has become a less common phenomenon in Qatar than before. 11