IV. Digital Inclusion
22. States should create conditions for digital inclusion. Digital inclusion,
meaning that everyone, including persons belonging to minorities, has
access to, and the use of, information and communication technologies,
is a prerequisite for participation in a modern society, economy and
public life.
The rapid development of digital communications technology has the potential
to contribute to economic growth, encourage social, economic and political
participation, and to facilitate societal integration and social cohesion.128 These
benefits will only be achieved if digital inclusion is prioritized; that is, striving
to ensure that everyone, including persons belonging to minorities, has full
access to, and the use of, information and communications technologies.129
Accordingly, digital inclusion should be a core component of a comprehensive
integration strategy.
While digital technology can bring about positive change, it can also exacerbate
existing social and economic divisions within society between those who have
access to, and can benefit from, new digital technologies and those who do not.
The term “digital divide” is used to refer to differences in access to, and the use
of, information and communication technologies and online digital services.130
There are many digital divides in society, which can also affect persons belonging
to national minorities.131 Digital divides can vary according to factors such as
geography, gender, age, education, income and skill level, and, in the case of
businesses, firm size.132 Intersectional vulnerabilities compound digital divides; for
example, in the case of the elderly, minority women and youth living in economically
deprived rural areas.133
Digital inclusion, like the broader process of integration to which it contributes,
requires adjustments to societal structures and active engagement both by the
128 United Nations, Report of the Secretary General, Roadmap for Digital Cooperation: Implementation of the
Recommendations of the High-level Panel on Digital Co-operation (2020)
129 Milan 2018, OSCE Ministerial Council, “Declaration on the Digital Economy as a Driver for Promoting
Co-operation, Security and Growth”.
130 OECD, “Bridging Connectivity Divides”, OECD Science, Technology and Innovation Digital Economy
Papers, p. 5. July 2021,
131 Tallinn Guidelines, II. Media Environment, Guidelines 7 and 8, and their Explanatory Notes.
132 OECD, “Bridging Connectivity Divides”, p. 5.
133 Tallinn Guidelines, Guideline 9.
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Recommendations on the Effective Participation of National Minorities in Social and Economic Life