UN Special Rapporteur on Minority Issues
[DRAFT FOR GLOBAL CONSULTATION]
The ideal standard adopted by SMCs and required by States should ideally go higher as stated above in
line with the aspect of online speech to proliferate at speed, the extent of the potential response as
removal of community members from one platform. This would in practice mean that the threshold of
criminal law laid out in RPoA should not need to be met for incitement to be applicable in the context
of SMC content moderation. This has a number of facets. Firstly, all 6 parts of the test need not be
satisfied for incitement to be found. As such if focus is placed on protecting protected groups and
especially minorities from hate speech or incitement to hatred, emphasis should be placed on the
outcome. Intent may be replaced with ‘effect’ or ‘likelihood’ and ‘imminence’ with ‘some causality
and risk’ (UNGP). It should also be noted that fulfilling some of the 6 parts in the online context need
not be as difficult to satisfy as in other ones. These include the idea of ‘reach’ and ‘status’ in the online
setting need not attach to a prominent personality, figure or politician with a vast dedicated following.
Such expressions will now doubt be even further amplified, but it does not discount the possibility of a
publicly unknown individual gaining an audience of millions to acutely hateful online rhetoric. The
social media context also necessitates the introduction of a further aspect not mentioned in RPoA and
relevant to the UNGP of exposure which is a product of virility multiplied by time. This underscores
the vast reach and instantaneous speed at which hate and incitement to hatred can proliferate.
A separate dimension to the types of expression which may be included in incitement policy is the
necessity to expand the definition to include incitement to discrimination and hostility, not just violence.
Such a distinction is arbitrary and becomes engaged too late in the process of escalation envisaged by
ICCPR Art. 20(2) in that what culminates in violence begins with incitements to discriminate and then
to hostility. Therefore, it remains imperative for an approach focused on the protection of protected
groups and minorities from incitement to hatred that results in eventual violence that protection should
also be offered beginning that the level of incitement to discrimination. In aspiring towards this higher
level of protection of human rights that SMCs can seek to implement it could be argued that any
statements which are discriminatory in nature or may normalised discriminatory attitudes towards
protected groups and minorities should be limited.
It must be emphasised that any limitations on online expressions based on an ‘incitement’ policy must
satisfy the three-part test for it to be permissible in compliance with the right to freedom of expression
legality, legitimacy, and necessity and proportionality (elaborated and contextualised in detail above).
Ultimately, any such ‘incitement’ content policy must ensure that whatever criteria are employed, the
protection offered does not become illusory to such an extent that it never practically succeeds in
preventing violence, but rather only becomes engaged as an enforcement response once the violence
has occurred. This is the ultimate test of an effective ‘incitement’ content policy.
5. SMC’s should publicly make available how they identify content that falls short of
hate speech content policies and is algorithmically demoted, and likewise steps in
place to ensure hate speech is not promoted or becomes virulent prior to removal.
Commentary
SMCs are responsible not just for the presence of user-generated content on the platforms but how that
content is curated, packaged, presented, promoted and amplified. In this sense, the harm emanating
from ‘hate speech’ and ‘incitement to discrimination’ targeting minorities does not just depend on its
severity but also its reach, which in turn is determined by a number of automated systems employing
artificial systems reliant on complex algorithms. Historically, the greatest criticism of SMCs has been
that their design was intended to cause controversy, adversarial interactions and create self-reinforcing
and polarised echo chambers. This had positive ramifications through the stimulation of democratic
public debate and for community members to form groups of likeminded members with similar
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